At Sportswearmerch, we’re committed to providing high-quality apparel, accessories, and lifestyle items made with care. Your satisfaction matters to us, and we want you to shop with confidence. If your order doesn’t meet your expectations, our return and refund policy is here to offer a fair and simple solution.
Order Changes or Cancellations
Please request any change or cancellation within 6 hours of placing your order.
After 6 hours, your order may already be in processing or production, so changes can’t be guaranteed.
To request an update, email [email protected] with your order number and details.
Returns
Returns are accepted within 30 days of delivery.
Items must be unused, in original condition, and include all original tags/packaging.
Custom/personalized items and gift cards are not eligible for return.
To start a return, email [email protected] with your order number and reason for return. If approved, we may provide a return label.
Return shipping is covered only if the item is defective, damaged, or incorrect.
Other return requests may be reviewed case by case.
Exchanges
Exchanges are available for items that are defective, damaged, or not as described, or for size/color changes (excluding sale items and custom-made items).
Please contact [email protected] to request help and a return label (if applicable).
Once we receive and inspect the original item, we’ll send the replacement.
Refunds
Refunds are processed within 2 business days after we receive and approve your return.
Depending on your payment provider, it may take up to 3 additional business days for the funds to appear in your account.
A partial refund may apply if the returned item is not in its original condition.
Customer Support
We’re here to help at every step. If you have any questions or need support, please contact us at [email protected]